When is it inappropriate to refuse a client?

• A. When they are under 18
• B. When they are over 60 years old
• C. When they request a discount
• D. When they cannot pay

Answer: (B)

The main idea here is that you should not refuse a client simply because of their age. Age is a protected characteristic, and in a professional setting like PMU, every client deserves equal access to services. If someone is over 60, you don’t have a legitimate reason to deny service just based on their age; instead, you assess each person on their individual health, medical history, and safety considerations. If there are medical contraindications or safety concerns, those should be evaluated through proper screening and informed consent, not decided by age alone. In other words, age alone should not determine whether you provide service; treat older clients with the same professional standards as anyone else, and address any risk factors on an individual basis.